Job Description

Join ACV

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company's 401(k)

Job Summary

This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Accountabilities & Responsibilities

• This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
• Accurately process incoming titles daily from dealerships, banks and credit unions.
• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Assures all phone calls and inquiries have been answered by the close of the day.
• Assist other departments as needed or assigned.

Experience & Education

• High school diploma or GED
• 1-2 years' experience in titles, automotive industry, or related.

Knowledge & Skills

• Proven experience with Microsoft Office or GSuite
• Effective communication and interpersonal skills
• Problem-solving tactics
• Detail orientation and time management
• Titles/automotive experience preferred
• Technical aptitude
• Proven multitasking abilities

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

Compensation : The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

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